Legal
Last updated: August 13, 2026 · Applies to all journeys booked through Dunes & Amber
A reservation is confirmed once a deposit is received. The remaining balance is due 30 days before departure.
Prices are quoted in USD and do not include international airfare, unless otherwise stated on the journey page. Payment is accepted via credit card through our online booking system. Refunds are processed in USD regardless of the exchange rate at the time of original payment.
The table below sets out what is refundable depending on when a cancellation is made, relative to your departure date.
| Timing of cancellation | What happens |
|---|---|
| 60 or more days before departure | Deposit is fully refunded. |
| 59–31 days before departure | Deposit is forfeited (non-refundable). No further payment is owed, as the balance is not yet due at this point. |
| 30–20 days before departure | By this point the full trip price has been paid. The balance (trip price minus deposit) is refundable; the deposit itself remains non-refundable. |
| Fewer than 20 days before departure | No refund is available. |
All cancellations must be submitted in writing to hello@dunesamber.com. The cancellation date is the date we receive written notice, not the date of any verbal conversation.
We strongly recommend all travelers purchase comprehensive travel insurance, including trip cancellation and interruption coverage, at the time of booking. Insurance can offset losses that fall outside this policy — for example, cancellations inside 20 days, or cancellations due to illness, injury, or other unforeseen circumstances.
A traveler may transfer their booking to another person, provided written notice is sent to hello@dunesamber.com at least 14 days before departure. The new traveler must meet all requirements for the journey (valid passport, travel insurance, etc.). No transfer fee applies. Once a transfer is confirmed, all terms of this agreement apply to the new traveler in full.
Journeys are priced based on double occupancy (two travelers sharing a room). Travelers who prefer or require a private room may do so for a solo traveler supplement of $400, noted on each journey's page.
Travelers must be at least 18 years of age, or accompanied by a parent or legal guardian who is also booked on the same journey.
On rare occasions, it may be necessary to adjust an itinerary — due to weather, local conditions, safety, or circumstances beyond our control. We will make every reasonable effort to substitute comparable experiences and will notify travelers of any material change as soon as possible.
In the event a journey cannot operate due to circumstances beyond reasonable control — including but not limited to pandemic, natural disaster, government travel bans, political instability, or airline failure — Dunes & Amber will offer affected travelers the choice of:
Dunes & Amber is not liable for additional costs incurred by the traveler (flights, insurance, etc.) in the event of a force majeure cancellation.
Travelers are responsible for ensuring they hold a passport valid for at least six months beyond their travel dates, and for confirming visa requirements for their nationality prior to departure. Dunes & Amber is not responsible for any losses arising from a traveler's failure to hold valid travel documents.
Travelers are responsible for confirming any health, vaccination, or entry requirements in effect at the time of travel, and for holding adequate travel and health insurance for the duration of the journey.
Travel involves inherent risks, including but not limited to changes in itinerary, weather, terrain, transportation, and activities such as camel trekking. By booking a journey with Dunes & Amber, travelers acknowledge and accept these risks.
Dunes & Amber acts as an agent for hotels, transport providers, guides, and other third-party suppliers used in the course of a journey, and is not liable for their acts, omissions, or failures, except where required by law.
We ask all travelers to treat guides, drivers, hosts, fellow travelers, and local communities with respect. Dunes & Amber reserves the right to remove a traveler from a journey, without refund, in cases of behavior that endangers others or seriously disrupts the group's experience.
Dunes & Amber may photograph or film travelers during a journey for use in future marketing materials. Travelers who prefer not to be included should let their guide know at the start of the journey.
Personal information collected during booking (name, email, passport details, dietary needs) is used solely for the purpose of organizing your journey and communicating with you about it. We do not sell or share your information with third parties for marketing purposes. For questions about your data, contact hello@dunesamber.com.
These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.
Questions about these terms, or about an existing booking, can be directed to hello@dunesamber.com or through our inquiry form.